Yes, absolutely. We use industry-leading encryption technology and secure payment gateways to ensure your payment information is always safe. Our website complies with PCI DSS (Payment Card Industry Data Security Standard) to protect your data.

We accept online payments via trusted channels, including major credit and debit cards, PayPal and Apple Pay. You can shop with confidence knowing that your payment details are handled securely.

Our Virtual Try-On tool is designed with your privacy and security in mind. When prompted to virtually try the make-up, by clicking "I Agree" you confirm that you have read and accepted our partner's Privacy Policy. You also give permission to access your device's camera to enable the Virtual Try-On feature. The tool uses augmented reality (AR) filters to map and adjust the products onto your image based on your facial features. Rest assured, your facial data will not be stored beyond your Virtual Try-On session and will not be used for any other purpose. Your privacy is important to us and we ensure that your data is only used for enhancing your virtual experience.

Your order will be carefully packaged and handed to our logistic partners within 24 hours of order confirmation. Delivery will be made within the following timeframes:

- Poland: 1 business day (via DPD)
- Germany: 2 business days (via DPD)
- France: 3 business days (via Colissimo)
- Spain: 3 business days (via SEUR)
- Italy: 4 business days (via DPD or Bartolini)
- Other EU countries: 5 business days (via DPD)

We deliver to all countries in the European Union and we plan to expand shipping globally by the end of 2025. In the meantime, if your country is not listed please contact us at pomady@pomady.com and we will try to already add it to our delivery areas.

Shipping costs depend on your location, the shipping method chosen and the size/weight of the items. You can view the shipping cost during checkout before completing your purchase.

We offer returns on eligible items. If you are not completely satisfied with your purchase, you can return the product for a refund, subject to our return policy. Please note that we cannot accept returns on sale items or gift cards.

You can request a return within 30 days of receiving your order. Please refer to our Returns Policy for more information on eligibility and the return process.

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days of receiving it, for any reason and without justification. The item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right.

You will receive a full refund for the cost of the item(s), excluding any delivery charges. If the return is due to a defective or damaged product, we will cover the return postage costs.

Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund.If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at pomady@pomady.com.

If the order does not have free delivery, you are responsible for return postage costs unless the product is defective, damaged or we made an error with your order. If the order has free delivery, the cost of the original free delivery will be deducted from your refund unless the return is due to a defect or error on our part.

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or a full refund. You may be asked to provide photos of the damage or defect to help us process your return or exchange.